April, 2020
The Leighton Snow office expansion in the autumn of 2019 saw our team grow from two to five. Now that the dust has settled, it’s about time we made some introductions.
As a friendly local business, we know that establishing trust is a priority for our customers. Every member of our team is committed to delivering the same high standard of service, taking an efficient, proactive and caring approach to meeting - and often exceeding - the expectations of our clients.
When customers ring up or email with an enquiry, their first port of call is often our invaluable administrator and negotiator, Katie Lucas, who joined us last September.
Katie, who lives in nearby Cheadle Hulme with her husband, has two older children (and three dogs!), working at our office on Fir Road in Bramhall from 10am until 4pm, four days a week.
Katie’s had a varied career, having previously worked in the beauty industry, in caring roles and as a Weight Watchers leader for ten years. She’s been learning on the job since joining Leighton Snow and brings a wealth of experience in customer relations, as well as a vivacious attitude to life that lifts everyone’s spirits.
In addition to dealing directly with customer enquiries on the phone, Katie handles much of the back office responsibility, from filing and admin to booking in valuations.
What Katie brings to Leighton Snow
Katie says: “I love my job and make it my business to always put clients first. I’m a good listener and my approach is proactive - I always ring back and make sure I follow through. Our clients feel valued and respected, and we give them that reassurance that someone’s always here to talk through their property questions.
“Leighton Snow feels like a family - I even miss the rest of the team when I’m on holiday! When I started working at Leighton Snow it gave me a new lease of life, I felt young again. We all get on so well and I think it shows on the outside.”
What we love about Katie
Leighton says: “Within four weeks of arriving at the office Katie had well and truly become an invaluable part of the team with her bubbly and enthusiastic personality.
“She’s engaging with customers - people warm to her instantly. She works constructively and is always keen to learn something new. Katie has been a brilliant addition to the family.”
Fun fact: Not only was Katie a Cheshire champion for cross country running for five consecutive years in her youth, she’s also a disco dancing gold medallist, having won awards for her Elephant Dance moves to Karma Chameleon! Katie also has a claim to fame, having appeared on the Saturday Picture Show, where she won a T-shirt for being the quickest to make a paper aeroplane.
These guys work their socks off
Leighton and the team were exceptional with the sale of our house on St Michael’s Avenue From the initial meeting to being on the market was rapid Great support throughout and the...
The full team have been incredible
The full team at Leighton Snow have been incredible during the process of us buying our dream house. Liam was our main point of contact and he was always on hand to assist and to keep all parties...
Liam went the extra mile
Was very happy with the service provided by Leighton Snow when purchasing my first home! It really took out a lot of stress that I’d had in the past working with other estate agents. Thanks...
DEVELOPER - The team are always fantastic
I am a local developer and have dealt with Leighton Snow a number of times re purchasing land and subsequently selling new build houses. Leighton and the team are always fantastic throughout the...
Would highly recommend
Leighton Snow were absolutely fantastic in the sale of our house recently. The service they provided was extremely professional from the photos they took, to their advice on the sale price and...
Leighton and the team were fantastic
Leighton and the team were fantastic helping me secure the sale of my house on Ack Lane East. They achieved a great price and the fees were more than acceptable and competitive. Feedback was...
Thanks to Lucy and Anna who were patient
The team at Leighton Snow have been incredible throughout! They made the whole huge process of buying a house feel relaxed and simple. Particularly, thanks to Lucy and Anna who were patient, took...
Made us feel really valued as a client from Day 1
A pleasure to work with the team at Leighton Snow from start to end. Made us feel really valued as a client from Day 1 and extremely comfortable with the process. The whole team were incredible...
Their depth of local knowledge
Leighton Snow undertook the sale of our late mother's house in Cheadle Hulme recently. We found their very helpful staff most thoroughly efficient and professional, together with their depth of...
LETTINGS - Heather has gone above and beyond
Heather has been absolutely outstanding! She has gone above and beyond to make sure a lettings contract was completed in a timely manner, made herself available for contractors etc and...
LETTINGS - Heather demonstrated her devotion
Excellent service and unparalleled commitment to all clients. Heather particularly demonstrated her devotion to ensuring all clients receive a clear and trouble-free move. I highly recommend...
Absolute professionalism and helpful manner
I've used Leighton Snow both as a buyer and recently as a seller. On each case received excellent service and guidance. I would like to thank them for their absolute professionalism and helpful...
Very smooth and stress free
I have recently sold my house through Leighton Snow- I cannot recommend Leighton and his team highly enough. From our first meeting the team demonstrated a thorough knowledge of the local area and...
What a great team.
I would like to thank Leighton and his fabulous professional team for selling our house - first to see put in the asking price. What a great team. Always available to provide updates. I would...
Leighton Snow have been brilliant during our house purchase
Leighton Snow have been brilliant during our house purchase, especially Rachel. She was always at the end of the phone and email, replying very quickly. She dealt with all queries with a friendly...
Would definitely recommend
Leighton and the team at Leighton Snow have been great. We have sold 2 properties through them, and all ran smoothly. Very professional and kept us up to date with what was happening. Any hold ups...
The Best In The Business
Just recently sold my house through Leighton Snow Estate Agency - all I can say is it was a truly five-star service from valuation to completion. They were always available on the phone to speak...
They are very efficient, caring and professional.
They have just SOLD another property for me. They are very efficient, caring and professional. Well recommended. Thank You Leighton, Nicola and the team. Vendor - Safar J. June 22
